Customer Care

We are here to help

Reach out to the Nettlefields team for order updates, shipping questions, or return assistance. We respond to every message within one business day.

1-2 days

US shipping window

30 days

happy-lunch returns

Austin, TX

based headquarters

Get in touch

Send us a message

Have a question about your bento box or need assistance with tracking? Fill out the form and our Austin-based care team will get right back to you. Email: info@nettlefields.space Phone: (302) 987-3333 Address: 5900 Balcones Drive Suite 100, Austin, TX 78731

Quick answers

Core store policies

Everything you need to know about our shipping speeds, return guidelines, and product care.

Shipping
Returns
Care

Free US shipping over $50

30-day happy-lunch returns

Easy dishwasher cleaning

All orders ship across the United States within 1 to 2 business days from our Austin warehouse.

Unused lunchware and accessories can be returned within 30 days for a prompt refund or exchange.

Our bento boxes and silicone pods are built for quick cleanup on the top rack of your dishwasher.